Your trust matters. Read our policies to understand how we protect your data, govern platform usage, and safeguard every transaction.
Last updated: February 8, 2026
Garabaly ("we", "our", "us") is committed to protecting the privacy and personal data of all users of our livestock marketplace platform. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
By using the Garabaly app or website, you consent to the practices described in this policy. We operate in compliance with applicable data protection laws in West Africa and international best practices.
We use your information to:
We implement robust security measures to protect your data:
We share your data only in the following circumstances:
We never sell your personal data to third parties for advertising or marketing purposes.
We retain your personal data for as long as your account is active. Transaction records are retained for a minimum of 5 years for legal and regulatory compliance. You may request deletion of your account and associated data at any time by contacting us.
You have the right to:
To exercise any of these rights, contact us at privacy@garabaly.com.
Our website uses essential cookies to maintain your session and preferences (e.g., dark mode, language). We do not use third-party advertising cookies. Analytics cookies, if used, collect only anonymized data.
Garabaly is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us for removal.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of Garabaly after changes constitutes acceptance of the updated policy.
Last updated: February 8, 2026
By creating an account or using the Garabaly platform (app and website), you agree to be bound by these Terms of Service. If you do not agree, you must not use the platform. These terms apply to all users, including buyers, sellers, service providers, and visitors.
Garabaly is a marketplace platform that connects livestock buyers with sellers and service providers (delivery drivers, butchers, veterinarians). We are not a party to transactions between users. We provide the technology infrastructure — including escrow, chat, payments, and order tracking — but the actual sale and delivery of livestock is between the transacting parties.
Garabaly supports four order pathways:
Orders follow these steps:
Buyers and sellers may negotiate prices through the in-app chat. A transaction is only binding once the buyer confirms the purchase and payment is submitted to escrow.
Sellers pre-approve the sale before checkout. The buyer can complete payment only after the seller has accepted the deal. There is no post-payment seller confirmation step — the order is active as soon as payment is submitted to escrow.
Each order generates a unique 6-character confirmation code. The buyer — and only the buyer — enters this code directly in the app upon satisfactory receipt of the livestock or service. Entering the code triggers the escrow release process. Only enter your confirmation code after you have received and inspected the livestock to your full satisfaction.
Each user has a Garabaly wallet for receiving payments and making purchases. Wallet operations are secured by a personal PIN with built-in fraud prevention. Wallet balances are maintained with auditable financial records and military-grade integrity verification for accuracy.
Users may not:
Violations may result in immediate account suspension, fund freezing, and reporting to relevant authorities.
In the event of a dispute between transaction parties, Garabaly will review the available evidence (chat logs, photos, order data) and mediate a fair resolution. During the dispute process, escrowed funds remain locked until a resolution is reached. Both parties will be given the opportunity to present their case.
Garabaly facilitates transactions but does not guarantee the quality, health, or condition of livestock listed on the platform. We provide escrow protection and verification tools to minimize risk, but buyers should always inspect livestock upon delivery before confirming the transaction. Garabaly's liability is limited to the fees collected for the specific transaction in question.
You may deactivate your account at any time. Garabaly reserves the right to suspend or terminate accounts that violate these terms. Upon termination, any pending transactions will be resolved according to our escrow policy, and remaining wallet balances will be returned to the user.
We may update these Terms of Service from time to time. Material changes will be communicated via in-app notifications or email at least 14 days before taking effect. Continued use of the platform constitutes acceptance of the updated terms.
Last updated: February 8, 2026
Escrow is a financial arrangement where a trusted third party (Garabaly) holds funds on behalf of two transacting parties. When you buy livestock or book a service on Garabaly, your payment is held securely in escrow until the transaction is completed to your satisfaction. This protects both buyers and sellers.
Every Garabaly transaction follows a per-party staged escrow process. Sellers pre-approve before checkout, so payment is only possible once the deal is accepted. After delivery, the buyer has a 24-hour dispute window to raise issues before the seller's share is released; service providers are paid immediately upon completion of their part of the order.
The buyer places an order (after seller pre-approval) and submits payment. Funds are moved from the buyer's wallet or payment method into the Garabaly escrow account. The transaction is active and delivery can proceed.
Delivery is in progress or completed. Service providers (if booked) are paid immediately upon completion of their services. The seller's share remains in escrow during the 24-hour buyer dispute window after delivery. The buyer may enter their confirmation code to confirm satisfaction or file a dispute within 24 hours.
The buyer has entered their 6-character confirmation code (or the 24-hour dispute window has passed with no dispute). The seller's share is released from escrow. The transaction is complete.
The buyer has filed a dispute within the 24-hour window. Escrowed funds remain locked until Garabaly resolves the dispute. Outcomes may include Refunded (full or partial refund to buyer) or release to the seller once the dispute is resolved in the seller's favor.
After delivery, the buyer has a 24-hour dispute window to inspect the livestock or service and either confirm satisfaction (by entering the confirmation code) or file a dispute:
For combined orders involving both a livestock seller and service providers (delivery, butchering, veterinary), escrow protects all parties:
Our escrow system is built on institutional-grade security:
Buyer dispute window: Buyers have a 24-hour window after delivery to dispute the seller portion only. Service provider payments are released immediately upon completion and are not subject to the 24-hour window. If the seller or any service provider does not confirm pre-checkout, no funds are captured. Escrow stages: Funded → Releasing → Released → Disputed/Refunded.
If you receive livestock that does not match the listing description, is unhealthy, or if any other issue arises, you may file a dispute before entering your confirmation code (within the 24-hour window for seller-related disputes). Contact Garabaly support through the app or at info@garabaly.com.
Garabaly is free for buyers — no platform fees, no commissions, no hidden charges. A small platform fee is charged to sellers and service providers upon successful completion of a transaction. Fee percentages are transparently displayed in the app. Escrow holding and release does not incur additional charges.
Garabaly supports four payment types. Escrow protection depends on the method chosen:
Warning: Cash orders have limited protection. For full buyer and seller protection, use card, mobile money, or Garabaly wallet. 135+ currencies are supported via Stripe for international transactions, with automatic conversion at competitive rates.
For any questions about our escrow system, disputes, or refunds, contact us:
